Contract guide · Leaving Singapore
Can You Transfer an LG Appliance Subscription When Leaving Singapore?
A transfer may be possible, but it is not automatic. LG needs the proposed new customer’s information and must confirm whether the transfer can proceed, what documents are required and how the product location will be handled.
Last updated: 2026-09-02
1. Options to consider before departure
- Ask LG whether the contract may be transferred to a suitable new customer.
- Check whether the product can remain at the current address or needs approved relocation or reinstallation.
- If transfer is not available, request an early-termination quotation under your final contract.
2. What contract transfer means
A transfer changes the customer responsible for the remaining subscription. It is not a private handover of the appliance alone: LG must receive the new customer information and confirm the contract change.
3. Information to check for the existing contract
- Contract number and account holder
- Product model and serial number if requested
- Remaining contract period
- Current installation address
- Expected departure and preferred transfer date
4. Information the transferee may need
- Full name and contact details
- Identification or eligibility information requested by LG
- New billing details
- Installation address and access information
- Agreement to the confirmed remaining contract terms
5. Confirm product relocation and installation
Do not assume the unit can simply be moved. Ask whether an authorised relocation or installation service is required, whether the new location is suitable and what charges may apply.
6. If transfer is difficult: early-termination fees
The customer’s final signed contract and the terms in force at the time take priority. Ask LG for the exact amount before deciding.
7. When to check before leaving
Begin as soon as your departure date is reasonably clear. Time may be needed to find a transferee, collect information, assess the new installation location and obtain LG confirmation.
Recommended transfer process
- 1Confirm the contract number and remaining term.
- 2Find a potential transferee.
- 3Prepare the transferee’s name, contact details and other requested information.
- 4Ask LG to confirm transfer availability, documents and conditions.
- 5Confirm whether the product stays or moves, and assess the installation location.
- 6Proceed with the contract change only after approval.
FAQ
Frequently asked questions
Is an LG subscription transfer guaranteed?
No. A transfer may be possible, but LG must review the new customer information and confirm the current requirements.
Can HomeFlex approve my transfer?
No. HomeFlex can help organise information and support the enquiry; LG confirms and approves the final transfer.
How is an early-termination fee calculated?
The confirmed general formula is 30%, 20% or 10% of outstanding subscription fees depending on when termination occurs. Your signed contract and current applicable terms take priority.
Can the appliance move to another address?
It may be possible, but relocation, reinstallation, site suitability and any charges should be confirmed before moving the product.